Terms of Service

§ 1. Definitions

1. Service — the DROPWEBSITE website available at dropwebsite.com, together with its subpages and panels.
2. Operator — the operator of the Service, providing the services described in these Terms. The Operator’s full registered details are made available on request and, in every case, before a contract is concluded, in the quote (contact: [email protected]).
3. Client — an entrepreneur within the meaning of Polish law, ordering services in connection with their business or professional activity.
4. Intake — a weekly delivery cycle with a limited number of builds. Acceptance of an order into a given intake depends on the availability of free slots.
5. Progress Panel — the Client’s individual subpage in the Service, available via a unique link, where the Client tracks progress, completes the brief, accepts the quote and submits feedback.

§ 2. Scope of services and pricing

The Operator provides website design, build and maintenance services under the following packages:

1. The detailed scope of each package is described on the offer page of the Service and in the quote sent to the Client. In the event of any discrepancy, the content of the accepted quote prevails.
2. All prices in the Service are net prices — VAT at the applicable rate is added. Sales are documented with a VAT invoice.
3. For custom builds, the price shown in the Service is a minimum price (“from”); the binding quote is prepared after the brief and presented in the offer.

§ 3. Orders and conclusion of the contract

1. Submitting the order form in the Service constitutes a request for a quote and is not yet the conclusion of a contract or an obligation to pay.
2. Based on the inquiry and the brief, the Operator prepares a quote covering the scope of work, the price and the delivery time, and makes it available to the Client in the Progress Panel and by e-mail.
3. The contract is concluded when the Client accepts the quote in the Progress Panel. Until then, neither party is bound by any financial obligations.
4. Once the quote is accepted, the Operator reserves a slot for the Client in the nearest intake with availability.

§ 4. Payments

1. After the quote is accepted, the Operator issues a proforma invoice for an advance payment of 50% of the fee. Work begins once the advance payment is credited.
2. The remaining 50% of the fee is payable on delivery of the website — before access is handed over and rights are transferred, based on a VAT invoice.
3. Once the advance payment is credited, the Operator issues an advance VAT invoice, and on completion of the project — a final invoice.
4. The technical care plan is billed in advance, in monthly billing periods, based on a VAT invoice.

§ 5. Delivery times

1. Delivery times are given in business days and run from the Client’s approval of the visual design and delivery of the complete set of materials, but no earlier than from the crediting of the advance payment.
2. The delivery times of the individual packages are set out in § 2 and in the accepted quote.
3. Periods spent waiting for materials, approvals or responses on the Client’s side suspend the delivery time.

§ 6. Client cooperation

1. The Client provides the materials necessary for delivery: content, logo, photos, company details and — where applicable — access to the domain, the Google Business Profile and other services.
2. The Client provides approvals and answers to design questions without undue delay, as a rule within 3 business days. Feedback is submitted via the Progress Panel or by e-mail.
3. The Client declares that they hold the rights to the materials provided and that their use does not infringe any third-party rights.

§ 7. Copyright

1. The economic copyright to the delivered website passes to the Client upon payment of the full fee, within the scope and in the fields of exploitation specified in the quote, covering the use of the website in the Client’s business.
2. Until the full fee has been paid, the Client uses the website under a revocable, non-exclusive licence.
3. Third-party components (fonts, libraries, licensed photos) are provided under the terms of their providers’ licences.
4. The Operator may present the delivered project in its portfolio, unless agreed otherwise in the quote.

§ 8. Technical care plan

1. The care plan covers: hosting, maintenance of the domain and SSL certificate, backups, technical updates, uptime monitoring and minor content changes within the scope described in the offer of the given package.
2. The care plan is billed in monthly billing periods. The fees for the individual packages are set out in § 2.
3. Either party may terminate the care plan effective at the end of a monthly billing period, by e-mail to [email protected] (the Operator — to the Client’s address).
4. After the care plan ends, the Operator hands over a copy of the website to the Client and supports the migration of services to another provider; further maintenance of the website is the Client’s responsibility.

§ 9. Complaints

1. Complaints about the services can be submitted to [email protected], describing the objections and identifying the order they concern.
2. The Operator handles complaints within 14 days of receipt and replies to the submitter’s e-mail address.
3. Defects reported during the technical care plan period are remedied by the Operator as part of the plan.

§ 10. Final provisions

1. The services of the Service are addressed exclusively to entrepreneurs; the cooperation is B2B in nature. Consumer protection regulations apply only to the extent required by mandatory provisions of law.
2. In matters not regulated herein, Polish law applies, in particular the Civil Code and the Act on Copyright and Related Rights.
3. The parties will endeavour to resolve disputes amicably; failing an agreement, the competent court is the court having jurisdiction over the Operator’s registered office.
4. The Operator may amend these Terms for important reasons; contracts concluded before the amendment are governed by the Terms as worded on the date the quote was accepted.
5. The processing of personal data is described in the Privacy Policy.